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Responsible Gaming
Gamble for entertainment
Online gambling involves risk, and there is no guaranteed way to win. Casino games are based on chance, and previous results do not predict future results. A win does not mean that another win is due, while a loss does not mean that a win is about to happen. Avoid chasing losses, increasing your bets to recover money, or continuing to play because you believe a change in results is certain.
Only gamble with money that you can afford to lose after essential costs have been paid. Gambling funds should come from your discretionary budget, not from rent, mortgage payments, bills, food, school costs or money needed for dependants. Do not borrow money, use credit intended for essential expenses, or sell possessions to fund gambling. If you are experiencing financial pressure, gambling is unlikely to improve your situation and may make it more difficult.
- Set a spending limit before you start and do not exceed it.
- Set a time limit and take regular breaks away from the screen.
- Keep gambling separate from essential household finances.
- Do not gamble when you are upset, tired, stressed or under the influence of alcohol or other substances.
- Never gamble to win back money you have lost.
- Remember that gambling outcomes are random and cannot be controlled through systems, patterns or strategies.
- Use gambling as one form of entertainment rather than your main leisure activity.
It can be useful to keep a personal record of deposits, withdrawals, time spent playing and the amount you have won or lost. Looking at the full picture can help you make informed decisions, especially when individual wins or losses do not reflect your overall result. Consider discussing your gambling budget with someone you trust so that you have an independent view of your habits.
Tools for safer gambling
Safer gambling tools can help you stay within boundaries that you choose in advance. Depending on the options available to your account and applicable requirements, these tools may include deposit limits, wagering or spending limits, session reminders, reality checks, temporary breaks and account self-exclusion. A limit is most effective when it is set before gambling begins and is treated as a firm boundary.
Deposit and spending limits
A deposit limit can restrict the amount you add to your account over a selected period. Before setting a limit, consider your income, regular expenses, savings goals and other entertainment costs. Choose an amount that remains affordable even if all deposited funds are lost. Do not use several accounts, payment methods or other people’s details to work around a limit.
Time reminders and breaks
Long sessions can make it harder to keep track of time and spending. Use reminders or planned breaks to step away, review your activity and decide whether you still want to continue. A temporary break may be suitable if you feel distracted, frustrated or less in control than usual. During a break, avoid moving to another gambling service to continue playing.
Self-exclusion
Self-exclusion is a stronger measure for people who want to stop gambling for a defined period or permanently. If you request self-exclusion, follow the instructions provided and do not attempt to open another account or use another person’s account. Self-exclusion may not prevent access to every gambling provider, so consider using any broader exclusion or blocking services available in your state or territory.
If you need help selecting or changing a safer gambling setting, use the support options available through your account or contact the relevant customer support channel shown on the website. Do not share your password or allow another person to gamble through your account.
Recognising when gambling may be a problem
Gambling can become difficult to control gradually. A problem is not measured only by the amount of money lost. It may also involve the time spent gambling, the effect on relationships, secrecy, emotional distress or difficulty meeting responsibilities. You do not need to wait for a serious financial loss before asking for help.
- You gamble for longer or spend more than you planned.
- You repeatedly try to cut back but find it difficult to stop.
- You think about gambling frequently or feel restless when you cannot gamble.
- You chase losses or return to gambling soon after losing.
- You hide gambling activity, deposits, withdrawals or losses from others.
- You borrow money, use credit or sell belongings to continue gambling.
- Gambling affects bills, work, study, sleep, health or family life.
- You feel anxious, guilty, depressed, irritable or hopeless because of gambling.
- You miss appointments or responsibilities because you are playing or recovering from gambling.
- You rely on gambling wins to pay for ordinary living expenses.
If any of these signs feel familiar, stop gambling and take practical steps as soon as possible. Log out, remove saved payment methods where possible, set a break or self-exclusion, and tell someone you trust what is happening. Review your bank and account activity, prioritise essential bills, and avoid trying to recover losses through further gambling. A qualified counsellor or financial counsellor can help you create a plan that fits your circumstances.
If gambling is causing conflict with a partner, family member or friend, consider having an honest conversation when everyone is calm. You may choose to ask a trusted person to help monitor your budget or support you while you take a break. Protect your account details and financial information, and do not give another person access to your gambling account.
Support in Australia and player protections
Independent help is available across Australia for people affected by gambling, as well as for family members, partners and friends. Gambling Help services can provide confidential information, counselling and practical support. You can search for the official gambling support service in your state or territory through Australian government health or gambling support websites. Financial counselling services may also help with budgeting, debt concerns and the effects of gambling on household finances.
If gambling has left you feeling overwhelmed, unsafe or at risk of harming yourself, seek urgent assistance through local emergency services or a crisis support service in Australia. If someone is in immediate danger, contact emergency services without delay. You are not required to manage a gambling concern alone, and asking for help is a positive step.
Age and account safety
Gambling is only for adults who meet the applicable legal age requirements. Do not allow minors to access your account or use your device to gamble. Keep your login details private, use appropriate device security and log out when you finish. Parents and carers should consider device controls, payment protections and clear household rules to reduce the risk of underage access.
Fair and informed play
Read the available game information before playing and make sure you understand the relevant rules, risks and account conditions. Do not assume that a promotion, feature or game creates a guaranteed outcome. Play only when you are able to make clear decisions. Paramax9 Casino may apply account, payment, identity, affordability, safer gambling or other checks where required by applicable law, regulatory expectations or its operating procedures.
Responsible gambling is a shared effort. We encourage you to use the controls available to you, review your habits regularly and speak up early if you have concerns. If you believe a safer gambling tool has not worked as expected or you need assistance with your account, use the official support route available on the website. We will handle requests and information in accordance with applicable privacy and legal requirements.